Privacy Policy

This privacy policy applies to the website “www.sofraden-bulk-solutions.com”. The following text explains the categories of data collected by SOFRADEN, how they are processed, the internal and external parties involved, how long and where they are stored, and how you can access them. By using our website and blog, you consent to the practices described on this page.

What data does SOFRADEN process?

When you complete forms, visit pages on our website or contact us, we may collect certain data. You are free to browse our website without providing any personal information.

Personal information

Personal information refers to data that identifies you personally and that we may collect only with your consent, including your last name, first name, email address and telephone number. It may also include information about your company: industry sector, company name, number of employees, website, level of expertise in social media and CRM system used.

Browsing information (cookies)

With your consent, the browsing information collected by SOFRADEN may include the pages you visit on www.sofraden-bulk-solutions.com, your IP address, geographical location, browser type, referral sources and duration of your visit. You may also refuse the collection of cookies while browsing. To do so, you need to change your browser settings. Cookie settings can generally be found in the “Options” or “Preferences” menu of your web browser. The following links will help you understand how to adjust these settings:

• Cookie settings in Internet Explorer
• Cookie settings in Firefox
• Cookie settings in Chrome
• Cookie settings in Safari

Block cookies on SOFRADEN only

You can update your cookie preferences at any time by clicking the button below:

How do we use your data?

SOFRADEN uses your data to manage its relationships with customers and prospects. This data is used to facilitate the monitoring of projects entrusted to the company and/or to send you news and information that may be of interest to you. We may also send you information and content by email if you have given us your prior consent. Your consent is obtained when you complete a form with your personal information and the following statement appears: “SOFRADEN needs the contact information you provide to contact you. You may unsubscribe from these communications at any time. For more information about how to unsubscribe, our privacy practices and our commitment to protecting your personal information, please refer to our privacy policy.” Browsing information is used to provide you with an optimal browsing experience and ensure that our services function properly. We use small software applications to identify the source of your visit (search engines, social media, etc.). You can refuse the use of cookies at any time.

Who has access to your data?

Internally, SOFRADEN staff members have access to your data. Unless you object, we may also share your data with our partners in order to carry out the tasks you have entrusted to us. These partners may contact you directly using the contact details you have provided. They are not authorised to use your personal information for any other purpose and are required to maintain its confidentiality.

Where is your data stored?

We use various security procedures to ensure the highest possible level of protection for your personal data. Your data is stored in a secure IT environment that is monitored and protected against unauthorised access. We also use SSL encryption throughout the www.sofraden-bulk-solutions.com website. Some data is encrypted and transmitted to a server located in Frankfurt, Germany. The company holds certification of compliance with the Privacy Shield framework issued by the US Department of Commerce. These measures are intended to minimise the risk of unauthorised access to your data. However, no security system can guarantee zero risk.

How long is your data retained?

In order to fulfil the tasks entrusted to us, SOFRADEN retains your data until the purpose for which it was collected has been achieved. Your data is then deleted from our database. Browsing data (cookies) is retained for 13 months, in accordance with applicable regulations. Personal data is retained for a maximum of 24 months, which is the retention period established for managing prospecting activities and business relationships. You have the right to request the rectification, erasure or deletion of your personal data at any time.

How can you access your data?

If you identify an error in your personal data, or believe that it is incomplete or inaccurate, you may ask us to correct, complete or delete it. You can contact SOFRADEN by email at sofraden@sofraden.com, by telephone on +33 (0)4 77 41 02 04 or by post at 70 rue de la Montat, 42000 Saint-Étienne, France, to request the necessary action.

How can you unsubscribe from our communications?

You can unsubscribe from our emails at any time by clicking the “Update your preferences” or “Unsubscribe from all lists” link. These links are available at the bottom of all our marketing and commercial emails. You can also contact us by email at sofraden@sofraden.com, by telephone on +33 (0)4 77 41 02 04 or by post at 70 rue de la Montat, 42000 Saint-Étienne, France. Unless you change your preferences or notify us otherwise, we will continue to send you emails.